The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
The big exchanges that hold customer deposits are a big target for hackers, and unfortunately, most bitcoin exchanges store user funds.
Repositioning a brand is never easy and rarely without pain. I believe the Urban brand is making the necessary changes that will allow it to more fully engage its traditional customer and return to solid profitability.
We always talk about how you have to build a brand from the inside out, not the outside in. Brands are not wrappers. Brands are based on the values of the founders, and then they spread to the people who work for the company, and then that psychological contract is spread to the customer.
Airbnb is about the nexus of the online and offline to create the perfect customer experience.
Experts said public companies worry about the loss of customer confidence and the legal liability to shareholders or security vendors when they report flaws.
Any seeming deception in a statement is costly, not only in the expense of the advertising but in the detrimental effect produced upon the customer, who believes she has been misled.
I invite you all to visit our new Harold Square or Space 98 stores in New York. I think you’ll agree with me that these stores have a distinct Urban Outfitters personality, with fresh, exciting product and an experience that resonates with the 18 to 28 year old urban-dwelling customer.
I don’t think value to the customer is achieved at the expense of employees’ welfare.
No one bill will cure the problem of spam. It will take a combined effort of legislation, litigation, enforcement, customer education, and technology solutions.
The minute you do any layoffs, you might as well lay off the whole joint because everybody forgets about the customer and worries about their job security.
There must be more rigorous enforcement of rules promoting transparency in the international banking and financial systems, especially more stringent KYC rules on customer identity, source of wealth, and even country of origin.
I’m a bad customer for my own buildings! If I’m choosing an apartment, I choose one about five or six stories high so that I can see the people, the trees, and the world on the street. Beyond that, I lose contact with the ground!
The customer is not always right.
Many consumer Internet business executives are loyalists of the Lifetime Value model, often referred to as the LTV model or formula. Lifetime value is the net present value of the profit stream of a customer.
But the customer is the final, final filter. What survives the whole process is what people wear. I’m not interested in making clothes that end up in some dusty museum.
If I were a customer, and I was given a dish with peppers, I would hate it. I also don’t like blood sausage.
No one knows the cost of a defective product – don’t tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.
Customer loyalty comes from consistent experience. They learn to count on you.
Unlike Etsy, which is all handmade, we print and ship the products, not the designers. We relieve the designer from having to make and ship everything, package it, and provide customer service. All the designer has to do is submit art and keep doing what they love doing.
If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.
Understanding the customer, feeling what they are feeling, seeing what competitors are doing, you end up having a richer sense of the marketplace.
Customer service, they say, is dead. Actually, it isn’t. It’s just hiding behind a call center in Manila.
HSNi’s performance gained momentum throughout 2014 as we executed on our strategic priorities across our business, by strengthening our customer file, optimizing our digital platform, and differentiating HSNi and our brands at content-rich, immersive commerce destination.
Many years ago, Bill Gates said that one day we’d be able to click on the shoes of a character in a TV show and buy them online. Whether that happens or not, are you thinking about new ways to combine your assets in programming, customer knowledge, and technology?
As a general rule, if you have a product that doesn’t get the job done that a customer is needing to get done, then often you have to offer it for zero. Because if you ask for money for it – because if it doesn’t do the job well, they won’t pay for it.
Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you’re marketing your firm to new customers, you better be able to provide them service when they do business with you.
I support the Volcker rule, but there needs to be proper definitions around the Volcker rule so that banks can understand exactly what they can do and what they can’t do, and that they can provide the necessary function of liquidity in customer markets.
We were the first multibrand platform for the customization of designer clothing. And it’s great to be a first mover if you manage to pull it off. You can have a great competitive advantage. But if you’re quite early, you’re learning a lot: both learning as a company, and the customer is still learning.
There’s a battle between what the cook thinks is high art and what the customer just wants to eat.
Pirlo is a cool customer who does things in his own time. On the pitch, he just looks so relaxed, no matter what is going on around him. He is one of those greats who looks like he could run a midfield with a glass of red wine in one hand.
New Hampshire state government is a big customer for prescription drug companies. Just as businesses do, we should take advantage of the bargaining power we have as a big customer.
There are certain people I am allergic to. I even intervene when I don’t like a customer; I rush in and check all the names. If I don’t like them, I don’t take them.
The chef can be very innovative, but the decision is made by the customer.
I mean, at the simplest level, my entire background was in marketing, which largely is about understanding a customer, being able to be intuitive, being able to be empathetic.
I will work to ensure Duke Energy is positioned to continue its track record of outstanding customer service and operational and financial excellence.
Part of Customer Development is understanding which customers make sense for your business.
How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you’re interaction with them was positive?
I’d just like to be treated like a regular customer.
Just about any growth company is going to need smart salespeople, account and project managers, business development, marketing, operations, customer service, content creation, communications, analytics, and social media.
We want to serve the customer as they want to be served.
It was our belief we should have a customer base and that the catwalk was actually supporting and increasing the business.
I believe my customer knows her style and knows how to mix and match your style.
As an Old Navy style attendant, I’m all about upgrading your bare basics and presenting them to your customer as basics you need to have in your wardrobe.
As far as the banking industry is concerned – and I am sure it must be true for various industries as well – is that the only thing that is constant is change. Your business models are changing, the customer demands are changing and the regulations are changing constantly.
The key for us is always a multiple-year strategy, and a multiple-year strategy means great products, great customer relationships, and doing solid engineering.
If you go into business school and suggest firing a customer, they’ll kick you out of the building. But it’s so true in my experience. It allows you to identify the customers you really want to work with.
One, we committed to put about 650 people in the field to focus totally on customer satisfaction.
Apple has beautiful design, beautiful product, incredibly functional. But mostly, it’s about picking product, getting behind it, marketing it, and introducing it to a customer. What they’ve done just inspires me.
Advertising obviously helps with awareness, but if you look at some of the most successful companies, they’re actually not generally ad-driven when it comes to customer adoption.
St. Louis is a customer- and partner-rich environment for any financial tech startup.
So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.
Customer Development changes almost every aspect of startup behavior, performance, metrics, and, as often as not, success potential.
At Dell, we believe the customer is in control, and our job is to take all the technology that’s out there and apply it in a useful way to meet the customer’s needs.
I remember back in the early days of Microsoft that from the day that you decided that you were just going to put out an ad to a customer – and all you were usually able to tell them was that a new product was available – it was about nine months before you could actually reach the first customer.
