A German firm called Friendsurance relies on people forming their own groups, which apply peer pressure to keep claims and costs lower. The result is refunded premiums for customers and profit for the company.
I don’t do the same food in Tokyo that I do in Vegas and vice versa. If I did that, two weeks later I would have no customers.
Big businesses have always had a lot more voice. They can afford advertising; they can afford marketing. But for small businesses, being able to quickly and cheaply connect to customers is a big deal.
Our customers need to be satisfied that there is a price-value relationship that they feel great about.
The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company’s products and brand in real time. Companies need to join the conversation.
Favored Nations is a long-term commitment. Our hope is that those who are passionate about real musicianship will want to hear and own most of our albums. We will set out to attain the same direct relationship with our customers that we have with our artists.
We don’t really care how the customers want to shop. We want to be in the position to serve them in any of those ways.
When a salesperson truly cares about you, trust forms, and you’re more likely to buy, come back for repeat business, and refer new customers.
Transforming a brand into a socially responsible leader doesn’t happen overnight by simply writing new marketing and advertising strategies. It takes effort to identify a vision that your customers will find credible and aligned with their values.
My customers come and go, cycle in and out. They eat others’ foods, too. It’s cool. They move on, and they come back. My quality, in food and execution, speaks for itself.
Small businesses should have the same ability to reach customers as powerful corporations. A blogger should have the same ability to find an audience as a media conglomerate.
More customers for Canadian oil means that Canadian producers can charge more for their oil, which then means that American businesses and consumers will pay more for oil.
We want to set a tone going into our fiscal year that starts Feb. 1, that Wal-Mart Stores is going to be aggressive in taking care of customers, taking care of our associates, communications and merchandising.
In 1984, the Federal Trade Commission released a report that explained why taxis could charge customers exorbitant prices for dismal service. The simple reason, according to the 176-page study: lack of competition in the market. The culprit: local governments.
The ‘No.1 IT company’ isn’t by volume, it’s in relation to business customers because those are my customers, not the consumer. Who do they view as their most important partner? That’s my definition of the ‘No.1 IT company.’
Most entrepreneurs don’t need as many customers as they think. A lot of people think 10 is too few for a sample. But if all 10 refused a product, why is that not enough? If you want 100, 1,000 or a million customers, you first have to get 10.
Your customers are always a bottomless well of surprises.
Companies buy customers when they cannot win new business on their own. They merge when their executives do not have a better idea of what to do.
I started my career counting diamonds and schlepping gold jewelry around the world. The jewelry business is a very, very tough business – tougher than the computer business. You truly have to understand how to take care of your customers.
Nobody has really grasped yet the great wealth that can be made selling data over the Web. There are 100 million potential customers out there.
As social is where consumers’ eyeballs are, businesses must take ownership of their online company profiles. By providing their customers with a place to share content, social media managers can monitor and track content which directly relates to their brand.
I don’t think it’s wrong for companies to work with the government. What’s important is being trustworthy and honest with customers.
The big challenge with Internet financial services has been that it’s very difficult to get large numbers of customers to sign up for your service.
Like Disneyland, luxury retailers have long had to figure out how to overcome customers’ natural inertia. Unlike less pricey stores, they tend not to attract idle browsers who make impulse purchases.
The popularity of Groupon has almost rendered the group-buying element of it obsolete, because we’re able to deliver so many customers that the merchants are very happy with even the smallest number that we can provide.
As everyone knows, tips constitute the bulk of a waiter’s or waitress’s income. But they are also optional, at least in theory. Does it really seem like a good idea to make someone’s salary so susceptible to customers’ whims on a given day – or whether any customers happen to show up at all?
We do not talk enough about spirit in business, yet it is what moves employees, customers, and shareholders alike.
I became very attentive to customers because I was desperate not to have people leave and never come back.
Companies that are closest to the customers are the ones who are going to lead the industry.
Apple is a wonderful company for its customers and investors. So, too, Pixar. (NeXT, not so much…) But Apple is also an engine of misery for its subcontracted Chinese workers.
I’m still very bullish on emerging markets. There’s an emerging middle class. They’re a growing group of customers. And frankly, they want Walmart. They want everyday low price. And that’s why we are continuing to grow in the emerging markets around the world, too.
Our take was that if we are going to support our customers, we have to help them with video distribution, whether that is iPad, TV, small screen or large screen.
If you’re successful in the market, it should be because you have the best products. Then your customers like you, not because then you cut corners, or you get a tax break, or you don’t inform authorities about how things actually are.
The American work ethic is something to be admired. Our workforce, regardless of position, works hard to produce the best product and serve customers to the best of their ability.
Digital companies can reach new customers immediately and at virtually zero marginal cost. They can compete in new sectors by collaborating with peers and competitors. They can massively improve quality and productivity by converging technologies and sources of data.
Customers don’t care about rivalries between corporations, they care about getting the best value for their money.
There is a growing awareness among brands that in order to participate in conversations that are taking place across social networks, they must join these discussions on the basis of something that is meaningful to their customers.
We think, over the long term, the real key to value of a bank is does it have true deposits from true long-term customers? People who actually know the bank, live in the neighborhood, work there, maybe have a mortgage there, credit card… That, to us, is the key to a bank.
The purpose of driving traffic to your online business is to get customers. Once a prospect lands on your site, you still have to convert that prospect into a buyer.
The teams and how we perform and how we deal with customers, how we invest in the things we do right now – that’s what writes the story for GE.
Most of all, I discovered that in order to succeed with a product you must truly get to know your customers and build something for them.
The decisions you make affect a lot of people. You have investors, employees, and customers who all rely on you. Being a leader is a 24-hour-a-day job.
Giving feels good, but it’s also good for the bottom line. Charity is a viable growth strategy for a lot of companies. Our customers get excited to be a part of what we’re doing. If you ask anyone wearing Toms how they first heard about us, most won’t mention an advertisement; they’ll say a friend told them our story.
What a great partnership: Marley Coffee and BikeCaffe, bringing organic coffee in an earth-friendly vehicle to our customers.
Our brands – Nike, Converse, Jordan Brand and Hurley – are loved by customers all over the world. But we never take that for granted; we know that every day we have to earn their trust – by serving them completely and adding real value to their lives through products and experiences.
A shift toward access and service would deepen the big-box retailer’s relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.
We have some inherent cost and infrastructure issues that are difficult to deal with, no questions. From my perspective, we have to work on the revenue side primarily. We’ve lost some customers. We need to rebuild the trust with those customers and get them back.
Working in bars back then, in the ’50s, to get a job you had to play all kinds of music. There’d be customers come in and yell jazz tunes at you and yell rock ‘n’ roll tunes at you and polkas and rhythm and blues and country music.
Customers are very demanding and well informed.
But the point of a progressive revenue tax is that you create incentives both for breakups, you penalize the acquisitions, and you encourage the development of models where the customers are customers and they know what they’re giving up.
