Lumileds is a highly successful supplier of lighting components to the general illumination, automotive, and consumer electronics markets, with a strong customer base.
The golden rule for every business man is this: ‘Put yourself in your customer’s place.’
We never want to hear the customer say, ‘You have nice sunglasses, but I can’t find jeans in my size.’
We are headed toward ‘perfect capitalism,’ when the laws of supply and demand become exact, because everyone knows everything about a product, service or customer. We will know precisely where the supply curve meets the demand curve, which will make the marketplace vastly more efficient.
Any customer of government – whether it’s with education, taxes, housing, or health care – understands the frustrations when they have a bad experience. They’re stuck and can’t go anywhere else.
‘Fine dining.’ I’d love to know who coined the term and whether they meant it to be as offputting as it is. The words evoke an idea of phoney refinement, of needless flummery, snooty waiters, and an atmosphere designed to intimidate the customer.
Our multiaccess approach will make the life of the customer simpler.
There’s a strength to being able to look at products through a customer’s eyes, but it is also dangerous.
My definition of ‘innovative’ is providing value to the customer.
At IMVU, the cost of customer acquisition through our five-dollar-a-day AdWords campaign was less than twenty-five cents. Our revenue from those same customers was more than a dollar.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
We have awesome, passionate customer success and social media teams, but when I see a customer who needs help or is unhappy, I take that personally.
When a customer is really not happy, it’s a very unpleasant experience.
In my view, product/market fit is the most important thing to get right as a startup entrepreneur. There’s a variety of ways to do it, but without solving some pain point that the customer gets so excited about they tell their friends, it’s really hard in the modern age to get any liftoff.
Businesses that make consumer privacy a point of competitive differentiation will enjoy greater customer loyalty.
This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer’s power bills.
We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.
At the end of the day, I want to create collections that, although I am inspired by very creative women, I want my customer to walk away with a silhouette that she doesn’t even know what collection it comes from. That it just lasts in her wardrobe and makes her feel strong and confident and hopefully happy.
I empathize with women in their high heels so I’ll be there in my kilt and T-shirt and I’ll walk around all day just to prove that if I can wear the shoes for 36 hours then certainly our customer can wear them.
Strong focus on customer experience coupled with strategic investments in proprietary technology has helped us maintain a high net promoter score while empowering our hotel partners.
People will buy anything that is ‘one to a customer.’
So if you’re a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.
Overall, while the Rovi entertainment store is a nice stand-alone offering, more importantly, however, it is also a part of our total customer solution, fitting in now with our data and TotalGuide offerings.
The well-satisfied customer will bring the repeat sale that counts.
You know, chemo and radiation is a very tough customer. It does so much good, but it also does a lot of damage.
It is critical to bundle all future variable costs of supporting the customer in order to fairly estimate the future contribution.
We’ve found that the more products our customers have with us, the longer they stay. It’s about making sure we listen to our customer needs and get to those pain points.
At Warby Parker, we moved our focus to promotion only after we’d spent time creating our product, a user-friendly website, and an on-the-ball customer experience team.
Courteous treatment will make a customer a walking advertisement.
Take information technology. We have winners implementing CRM (customer relationship management systems) and losers implementing CRM. What mattered in technology is that the technology actually drives either cost reduction or superior strategy execution.
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance… you thrive on that.
Technology – the Internet, mobile and analytics – is being used to do anything and everything a customer doesn’t want to.
Let’s hold insurance companies accountable the right way by making them put their whole customer base on the line.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
There are a few giant companies that I love, and I love Amazon. Their customer service is impeccable: sometimes, just for the hell of it, I’ll sleep on a mattress for three years and return it.
What’s important is that a customer should get off the airplane feeling, ‘I didn’t just get from A to B. I had one of the most pleasant experiences I ever had, and I’ll be back for that reason.’
Cable companies aren’t bad because they’re parts of unwieldy media conglomerates. They’re bad because they’re monopolies (even where they are no longer legally exclusive) and because the government policies that made them monopolies rewarded lobbying over customer service.
Just as we are enhancing the customer side of our marketplace, we are also looking for ways to increase our contributor expense.
As regards this country, in which protection has always to some extent existed, it is the best customer that England ever had, and our demands upon her grow most steadily and regularly under protection.
I used to think that deadlines should be ignored until the product was ready: that they were a nuisance, a hurdle in front of quality, a forced measure to get something out the door for the good of the schedule, not the customer.
My first customer is myself. When I tell a story I like, I can sleep easy. I’m sorry when audiences don’t like it, but I have no choice.
I think competition is good. It finally delivers the best value to the customer, and I think it keeps all the players on their toes.
Classic cable TV may have hit its peak, but it’s still a huge force, and the streaming apps of many cable networks still require you to authenticate that you’re a paying cable customer every time you want to use a new such TV app.
As soon as I go to Wall Street, my customer – all of a sudden, I’m working for people that don’t know me. They don’t know how much I love what I do.
There are times when you can take yourself seriously and there are times when you can cut loose. It really depends on your goals and it depends on what you’re promising the customer.
Sam Walton’s values are: treat the customer right, take care of your people, be honest in your dealings, pass savings along to the customer, keep things simple, think small, control costs and continuously improve operations.
I’m looking for best practices constantly. Apple has beautiful design, beautiful product, incredibly functional. But mostly it’s about picking product, getting behind it, marketing it and introducing it to a customer. What they’ve done just inspires me.
If a customer walks out without shoes, you really want to find out why. ‘It didn’t fit’ is not good enough.
My dream customer is every celebrity that’s on the red carpet, everybody at the Met Gala, and on top of that, just everybody and anybody. I would dress everybody.
I would love it if you became a Santander customer.
If someone is doing that, saving the customer money, is making a profit so bad?
Our line of business structure has served us very well in the past, when customer segments and product requirements were very distinct.
You can’t just tell your team, ‘Think long term.’ It doesn’t work that way. When you are starting out, you have to always think about trying to build something of value for the customer: something they can use all the time, something of use.
All that Rent the Runway has really done is we’ve opened up the technology and logistics to make it possible to have the customer decide how long she needs an article of clothing for.
The 21st century is a golden age of personalization. Whether it’s customizing our smart phones with our favorite apps or ordering exactly what we need when we need it from Amazon, we increasingly expect a unique customer experience, not a one-size-fits-all model.
