We rent one in three tuxedos in the U.S. and Canada, and if we make a mistake, our employees will deliver to the customer’s home, office, or wedding. We get a couple hundred letters a week praising the service in our stores.
We know what the customer wants, and so we’re buying in a totally different way.
We want to be a works partner. Ferrari and Mercedes have their own works teams so where would you be in the pecking order if you’re a customer?
There are hundreds of competitors in the direct marketing of computers. We have been very successful because of quality, price, service and the way we treat the customer.
Besides offering desirable products, the Free People brand continue to produce some of the most compelling imagery and customer engagement in the industry.
Our new attitude is how can we put you in front of our customer.
Margin is a customer concept.
There is one other business where the customer is always wrong and that’s the media.
Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.
Although I have never worked in a community bank, I have been a customer, and I know from personal experience the special skills that these institutions bring to their customers.
At URBN, we see ourselves as customer specialists, a collection of brands, each one specializing in one particular customer group, a particular lifestyle or a life stage. We offer her things she wants in environments that inspire her. We talk to her and listen to her ideas and opinions.
You don’t need most beauty products. They’re an emotional purchase. That’s why the conversations are really important. What choice do you have but to ask your customer what they want?
Everyone says Toyota is the best company in the world, but the customer doesn’t care about the world. They care if we are the best in town, or not. That’s what I want to be.
Great entrepreneurs are often great listeners and they can spot patterns and pick up on small details in customer stories.
Every customer is different, and the travel experience is completely fluid, but the end goal is to find the best solutions.
The purpose of a business is to create a customer.
CEOs must embrace the role of serving as the public face of the company to their customer community and the marketplace at large.
You shouldn’t take a customer who’s buying an album, who’s happy buying an album, and try to tell them that what they’re doing is wrong.
Customer service teams at many companies have already embraced social media, often out of necessity.
A lot of hotels have beautiful chandeliers because the asset owner is emotional about having chandeliers in the property. I always say that the customers aren’t going to have chandeliers for breakfast. You’d rather take that money and give great breakfasts to the customer.
When the kids were young, they just wanted to be around us. We were units of comfort and support. As they get older, we work the turnstile, helping the exasperated customer pass whatever temporary obstacle is keeping them from their next exciting thing. Now we’re the ones who just like having them in the room.
You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.
When you think of customer research, chances are you think of surveys. Used alongside other strategies, they can be an important way to learn more about your customer’s needs, wants and habits.
Every company can use someone advocating loudly for the customer.
Times change, things move. F1 used to have customer cars years ago. You could buy a car from March or from Ferrari and go racing.
I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.
Apple is the only company that can take hardware, software, and services and integrate those into an experience that’s an ‘aha’ for the customer. You can take that and apply to markets that we’re not in today.
Auctomatic was a compressed start-up experience, going from start to launch to acquisition in under a year. We spent a long time building the product before getting our first customer, whereas with Stripe we made sure we had paying customers from the very start.
Money, while clearly helpful in solving myriad problems, can often conceal a business’s real flaws. It can also risk rigidifying a company’s business model at the very moment it should be in ‘customer discovery’ mode or iterating around market opportunities.
You can be a great researcher, and you can think you have great ideas, but until you’re forced to talk to a potential customer, you never really know.
What’s crucial in a High Street store is a compelling reason for people to shop there. Shops must offer excellent customer service – and ‘theatre’ is a must.
I think like a Silicon Valley entrepreneur. Failure is a great teacher. At the same time, you must remember, success will never last… Whether it’s tech or fashion, it must be for the customer.
Unlike many other startup processes, Customer Development is deep, detailed, and rigorous.
Fundly is at the dynamic intersection of high-growth technology startups, social entrepreneurship, and the exploding world of social media. Kapor Capital is proud to back this passionate team, their product, and Fundly’s impressive customer base.
It puts the provider in a situation of looking for ways to have someone else pick up a piece of the cost. As a result, every customer who has insurance ends up paying a ‘hidden premium.’ It simply adds to the health care cost burden.
Some analysts think people come into our shops and then go and buy the product on the Internet, but the manufacturer knows if the customer can’t see the product and assess it, they won’t buy.
The Winter Kate-House of Harlow 1960 customer is a multi-tasker, therefore it’s important that they are able to put together an outfit with ease and elegance. Pieces that are easy to mix within their own wardrobe. Easy dressing while maintaining a well put together look.
Pre-Internet, maybe it took six months for a fashion message to get across to a customer base. Fashion messages are now being sent out overnight, simultaneously, to every market in the world.
So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off – we’ve done enough consolidation; we’ve got enough critical mass.
We sent our user research team out to sit with customers for periods of time and get some insight into how Slack is working. We also get tens of thousands of points of contact via Twitter and our customer support ticketing system every month and can synthesize those results.
Traditional local advertising is not what retailers want. They want not just for you to see an ad – they want you to come into the store, to be a repeat customer and to spread the word.
Wal-Mart impoverished its own customer base. Google is facing exactly the same issue long-term, although not yet.
My customer isn’t wrapped up in labels and money.
For a long time I was looking for my perfect equilibrium, my mojo. And now I think I’m getting there: I’ve found my customer, my silhouette, my cut.
It is surprising how little most small business values the customers. A positive feedback from the customer is critical to your business, and what’s more important is their referral.
