A core focus of our effort is based on the recognition that our customers have varying needs, and one of their most important needs is to have choice.
Herbalife: the customers are fictitious, the business opportunity is a scam, the university degree is a fraud.
When I started selling air conditioners early on, customers were willing to pay an extra 200 yuan to buy from Suning. Why? Service was good.
Leadership is not about a title or a designation. It’s about impact, influence and inspiration. Impact involves getting results, influence is about spreading the passion you have for your work, and you have to inspire team-mates and customers.
I wouldn’t mind working in restaurants again because you build up a relationship with the customers. I’m really inspired by the mundane – it’s often the most ordinary-looking people who have the best stories – and you can watch diners and study their idiosyncrasies without them being aware of it.
I think of digital as a means to an end: How do I service and get more loyal customers, how do I achieve operational excellence, and how do I change my culture?
By now, we all know that our every move online can be tracked and traced, and that, ideally, services learn from and adapt to customers based on an artful deployment of that data.
Boeing is always looking at innovative ways to offer customers the highest level of service and support.
Insurance suffers traditionally from a lack of contact with customers.
Brands must empower their community to be change agents in their own right. To that end, they need to take on a mentoring role. This means the brand provides the tools, techniques and strategies for their customers to become more effective marketers in achieving their own goals.
Dell will participate in tablets and all sorts of client devices. Our main business is helping our customers secure, protect their data and access it from any device they want to.
23andMe is pleased to bring public funding to bear on data and research driven by the public – our more than 180,000 customers.
Everybody understands that you’re supposed to say ‘our employees are our most valuable asset’ to the point where, even if it’s really true, they’re not going to really trust you until you’ve earned that – same with customers.
It helps tremendously to have operating startup experience when advising startups. It is much easier to tell people how to talk to customers, build product, manage an engineering team, raise money from investors, and talk to press when you’ve done it before yourself.
When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.
I think the golden age of couture had some of the most incredible customers: women like Nan Kempner and all the icons.
It’s not a surprise to us that every large technology company is trying to build an offering like AWS’ because it’s such a good value proposition for customers.
I mean it’s easy to have a website. It’s inexpensive to do so, and most of the small businesses have that, but to get access to hundreds of millions of customers is hard.
When a bank calls in a loan, it obviously hurts the customer in question. But it also adversely affects other banks that have lent to this borrower. They are now less likely to be repaid and so can’t as readily lend to their own customers.
Our great country was founded on hard work and competition. That sense of grit is the main principle in our free-market economy where consumers have choice, because competition breeds choice, better quality, and better prices for customers.
What we are seeing now is customers shifting their attention from security products like firewalls and intrusion sensors, to the policies that need to be in place, and the technologies that help them enforce policy compliance.
I was getting a little bit bullied by guys who thought I was taking their customers, and it got to the point where I was anxious every time I set up my keyboard.
Vivendi will be one of the very few top communications groups of the Internet age. We will have customers all over the globe, providing services through all kinds of technology.
We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.
I got quite bored, serving in the bar. Since I was there, the customers wouldn’t talk about women, and with half their subject matter denied them, it was: horses, silence; horses, silence.
Right now, there are a limited number of customers for Canadian oil. Due to simple geography – and without the pipeline – it’s really only cost effective for Canadian oil producers to sell their oil to North American customers, mostly American Midwesterners.
The culture industry not so much adapts to the reactions of its customers as it counterfeits them.
Our customers, system, and shareholders are best served when we direct our focus and energy towards executing against these critical customer expectations.
You have to decide who you are going to serve – stockholders or your customers.
You can lull the paying customers as long as they get slapped.
Customers want good value, but they care more than ever how food and clothing products are made.
At its core, all authentic growth depends on more customers wanting more of what your company offers. Any other drivers – pricing gimmicks, heroic marketing efforts, forced acquisitions – are ultimately destructive.
I actually think it’s better I started by being close to customers. That foundation early on helped me later when I went into logistics and other kinds of management.
We provide food that customers love, day after day after day. People just want more of it.
On open platforms like PC, Mac, and Android, Epic’s goal is to bring its games directly to customers.
The road to energy efficiency is, in theory, a sustainability sweepstake. More efficiency means that less fuel is required to generate a given amount of energy, which in turn means lower costs for the provider and cheaper prices for the customers.
Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility.
Charging a fee for an online service is a good way to lose 90 percent of your customers.
Customers want to buy something which is not expensive because of a label but which is costly because of the time taken to produce it.
I think it is going to be very difficult to be a company in silos. I think the game has changed. We won’t define our success by looking at the competitors but at how satisfied are our customers, how engaged are our internal stakeholders, and how good is our product pipeline.
If you fire people, you fire customers.
Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I’m saying it’s already been done because I lived it.
For businesses to be successful, they need to constantly ask the question: ‘How can we provide value to our customers?’ At the end of the day, that is what matters.
We are very committed to listening to our customers’ feedback and making changes to deliver happiness to our users.
Great salespeople are relationship builders who provide value and help their customers win.
I will continue to strongly advocate on behalf of our associates and customers, and urge our elected officials to do their part to promote a more just, tolerant and diverse society.
I look at technology as a way for us to engage with and help our customers. If we don’t do it, someone else is going to.
Part of Customer Development is understanding which customers make sense for your business.
We are driven by providing technology to enterprise customers.
And, of course, customers really need to feel safe and are seeking reassurance when they fly.
Why will I not give free service to my customers to get them used to mobile Internet, and to get every small town and village to use it? Everybody does promotions. In the internet world, free is normal.
In addition to building better products, a more open world will also encourage businesses to engage with their customers directly and authentically. More than four million businesses have Pages on Facebook that they use to have a dialogue with their customers. We expect this trend to grow as well.
Women are a dynamic economic force. We represent the largest consumer market in the world and are drivers of GDP. More and more companies recognize that when they support women as customers, employees, leaders, future investors and partners, they are adopting sound business strategies and advancing social progress.
I think right now it’s a battle for the mindshare of developers and for the mindshare of customers, and right now iPhone and Android are winning that battle.
The purpose of a business is to create customers.
I am wired like a CEO and care a great deal about the bottom line, but I care about my customers even more than that. That’s always been my competitive advantage.
When we first started Marquis Jet back in 2001, one of our first goals was to try to break into the Hollywood marketplace. We thought it was a good way to help build brand credibility and attract new customers by word of mouth.
