Thanks to the rise of cloud computing, collaboration tools are becoming increasingly affordable, allowing even the smallest firms to implement enterprise-grade solutions that can significantly improve communication lines between employees and customers.
I have a particular image, and my customers know my line isn’t going to be so trendy it will be out of style next year.
I love working with customers. Sales has really influenced everything I do. It has instilled in me the important traits of operating with a sense of urgency and listening to people.
The business aspect and the social aspect of FEED go hand in hand. The more we can strengthen our business, the more we are able to give. And the more we can focus on giving back, the more customers will want to buy our products, thus strengthening our business.
When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.
Sometimes there are customers who get in difficulty because of situations that are out of their control. These are customers with genuine needs, and the role of the bank is to accommodate these customers, and there is a real need to reschedule the loans of these customers.
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
We can’t think in terms of designing products that we throw over the wall to customers, but instead, we need to design products that are upgradable and maintainable and that can be mined for materials and components that can be reused.
Our associates are the heroes of our company’s story. They work hard to make a difference in the lives of millions of customers.
Ultimately, what we’re trying to do for our customers or our guests is create magical travel experiences.
Let your customers be your partners; let your vendors be your employees. What’s necessary in this transformation more than anything else is courage and a willingness to change.
Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.
The Anthropologie brand continues to succeed in emotionally engaging its customers while delivering strong financial results.
I have a few customers who have two or three hundred bags. When you see a lady carrying a little dog bag or a little cat bag or an egg, it makes you happy.
If I ran a national burger franchise – which I don’t – I’d make it a rule that no two customers can be greeted with precisely the same words and that every third customer must be grossly insulted as a matter of course. Just to keep the atmosphere nice and lively. And to keep the staff laughing.
We know for sure that customers want to save money. Everybody wants a value. And we also know people want to save time.
Businesses can’t afford to react to what their customers want; they need to anticipate their needs.
It’s typical for video customers to often use licensed music – whether a soundtrack, background music, or sound effects – to complement their video projects.
I get so many requests for interviews. If I talk to everyone, we can’t do our job with our customers and work on our software. It would be hard to stay focused.
I’ve sold 46 million pillows and my customers’ opinions are the only ones that matter to me.
You’ve got to keep reinventing. You’ll have new competitors. You’ll have new customers all around you.
The payoff of a customer-centric approach to software and digital product design is substantial and long-lasting for both companies and their customers.
Salesforce employees are so immersed in the fervor over their offerings and their unique workplace that they are nearly incredulous to learn that few people beyond the legions of customers using Salesforce’s product have the faintest idea what the company does.
Amtrak should not preclude their customers from exercising their full rights through a forced arbitration policy.
Without electrons, there is no Google. And without clean electrons, there will be no Google customers, since we’ll all be too busy fleeing from rising seas, droughts, and disease.
We want the best prices we can give our customers, with all our products… But it really is about the quality first and the experience.
Research on the Internet, research what people say about the vintage stores, look online to see if customer service is good because that’s really important. Also to see online what other customers say.
Skunk works differed from advanced research groups in that they were more than just product development groups. They had direct interaction with customers and controlled a sales channel which allowed them to negotiate their own deals with customers.
Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you’re marketing your firm to new customers, you better be able to provide them service when they do business with you.
Walmart was built on the idea that we could give our customers access to the items they need every day at the lowest prices by eliminating waste and managing our expenses better than the competition.
I do my own analysis on the teams I am refereeing. I will know some of the personalities, the players who could be difficult customers in a scrum situation, the ones I am going to have to really work hard on early in the game to get what I want.
An American customer can book in English all over the world, but also, somebody from Japan or China can book in their own language everywhere. We translate all of our content into these languages, and that’s quite unique. We service our direct customers – the innkeepers – as well in their own language.
You really have to understand this isn’t a business where you sit in the back room and do calculations – you have to be very concerned about employees and customers, because that’s really what’s going to bring you success.
What changed our lives forever was when Malcolm had the idea to sell rock ‘n roll records to trendy customers.
Making loans accessible to millions of the previously unbankable customers is a noble goal. Getting them hooked to such loans isn’t.
It’s easy to see how non-profits become engrossed in catering to donors, which may or may not be the best thing at all times, while if a company is ultra-engaged with its customers, it’s universally positive and helpful.
We have a mantra: don’t be evil, which is to do the best things we know how for our users, for our customers, for everyone. So I think if we were known for that, it would be a wonderful thing.
I think Salesforce, going public very early on before they were profitable, it made a lot of sense for them because it got customers comfortable that these guys were going to have capital and be transparent about their business.
When you’re running a company, you have employees – lots of them – that can interrupt your schedule. You have customers that can interrupt your schedule. You have a certain obligation to wave the flag because people expect to get out and wave the flag. The number of ways that others can command your time is high.
The whole hardware industry has experienced the phenomenon in which every time computers get cheaper, they appeal to a new set of users; every time they get more powerful, old customers upgrade.
What we strive for is how we can provide the best performance and best design, whatever the customers want.
Social media is one of the most under-rated business tools, in my opinion. It’s an amazing cockpit for any CEO. I can narrate any number of stories how it has helped me to reach out to customers, dealers, protesting workers, and even security guards.
I’ve never been in the enterprise where your customers are your partners. It was always, you had customers, and you had partners.
We know who are the best doctors, which doctors are performing well. Why are we not giving this know-how to our customers?
The i730 provides an integrated mobile solution for customers who are on-the-go and want access to their calendar, contacts, and e-mail as well as a variety of applications and services that enable them to be more productive.
I still believe heavily that we have to be careful about having this ego and hubris as a successful corporation, that we should do it all. Because then I think we start to fail our customers and we’re too focused on taking over the world.
All you can worry about as CEO is making sure your company continues to build great products, deliver the revenue, and keep your customers happy.
PayPal claims it can help merchants expand into international markets; its system makes it easier to do business with customers in multiple countries, for example, by handling tricky stuff like currency conversions automatically.
The ad industry thinks their clients are their customers. They think the companies who pay for the production are the ones they are supposed to serve. So the ads they produce make their clients happy… but infuriate the rest of us.
We’re dealing with sophisticated customers. What’s most important to these women is individuality. I have to create things she’ll want to wear, no matter who she is.
Although social media is a relatively new form of communication, it has become the primary way retailers and customers are interfacing.
